Active Soul is committed to protecting its customers’ personal information.
This Privacy Policy sets out how we collect, use and protect your information when you visit our website and use any products or services which we sell and/or provide.

This policy is provided for your information and doesn’t limit or exclude your rights under the Privacy Act 1993

What information do we collect?We collect information from you when you register on our site, request a trial, subscribe to our newsletter, or fill out a form.

When purchasing or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, date of birth or credit card information.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. Is it their visits to your sites, our sites, or the sites you use?

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• TO PERSONALISE YOUR EXPERIENCE.  Your information helps us to better respond to your individual needs.

• TO IMPROVE OUR CUSTOMER SERVICE.  We continually strive to improve in all areas.  Information and feedback gathered enables us to effectively do this.

• TO PROCESS TRANSACTIONS.  Your information, whether public or private, will not be sold, exchanged or given to any other company for any reason whatsoever, without your consent; other than for the express purpose of delivering the purchased product or service required.

• TO ADMINISTER A CONTEST, PROMOTION, SURVEY OR OTHER SITE FEATURE

• TO SEND PERIODIC EMAILS.  Your contact details may be used to send information and updates pertaining to your purchase, in addition to receiving occasional news, updates etc. NB. If at any time, you would like to unsubscribe from receiving further emails from us, we include an unsubscribe option at the bottom of each newsletter.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you make a purchase or enter, submit, or access your personal information.  We offer the use of a secure server for all supplied sensitive or credit. After a transaction, your private information will not be stored on our servers.

Access to your informationYou can request to access all Personal Information or Trade Information we hold about you and ask us to correct it if it is wrong. If we believe your personal information is correct. we will attach your request to the file.  To request any information we may be holding please contact us by ringing 021 2633 531 or emailing info@activesoul.co.nz.  Any access request which involves significant work or which we reasonably believe to be vexatious  (for example, unnecessary repeated requests over a short time frame) may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to third parties?
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, but we require those parties to agree to keep this information confidential. We may also release your information when we believe release is required to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable bulk visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline. We will comply with the requirements of the Privacy Act 1993 at all times.

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Active Soul   /   info@activesoul.co.nz   /   021 2633 531